Frequently Asked Questions

Product Related FAQ:

Why An Olive Oil Based Soap?

Olive oil soap has been used for centuries as a gentle yet effective cleanser. It cleans without harshness and perfectly aligns with out philosophy for keeping ingredients simple and close to nature.

Does Using Oil in a Cleaning Product Make Things, Oily?

A common misconception! The oil goes through the process of saponification, turning it into a true soap with the least amounts of ingredients. This allows it to actually break down grease and rinse away cleanly, without leaving any residue.

Are Your Products Safe for Sensitive Skin?

Yes. We pride ourselves on making products that are skin considerate, offering a kinder alternative to typical cleansers that may irritate sensitive or delicate skin. If your skin is quite reactive, it's always good to do a patch test first.

Sustainability FAQ:

Are Your Products Environmentally Friendly?

As much as possible! Our cleaning collection comes in recyclable and reusable glass amber bottles. Packaging is all unbleached paper. We are committed to using as little plastic as possible, with the only exceptions being our waterproof labels and pump and spray lids. We encourage you to buy refills and reuse these lids instead of throwing them out - our refills come with secure recyclable steel caps. Lets all do our part in protecting our planet.

Where Are Your Ingredients Sourced From?

The majority of our ingredients come from businesses around New Zealand. Our essential oils are sourced based on their countries growing conditions, soil nutrient content and the farm’s sustainability practices.

General FAQ'S:

Where Do You Ship To?

We currently post around New Zealand and to Australia. Please see our Shipping and Delivery page for more information. If you are outside of these areas, please contact us directly for a quote.

What's Your Return Policy?

We can offer returns on products provided they are in unused/unopened conditions, or full refunds for a faulty/damaged item. Please see our Returns page for more information.