Privacy policy
This policy outlines how Hello Herbals collects, uses, and stores your personal information, in accordance with the New Zealand Privacy Act 2020. We are committed to protecting your privacy.
In this document, “we”, “our”, or “us” refer to Hello Herbals Ltd, a company registered in New Zealand. This Privacy Policy explains how we collect, use, handle, and protect information that you provide to us or that we collect from you. It covers both information that can identify you (“personal information”) and information that cannot.
What we collect:
We collect only the information you choose to provide to us, such as your name, email address, and contact details. This information may be provided through a purchase, a form submission, or a direct enquiry.
How we use your personal information:
Your personal information is not shared with third parties. We use the information you provide only for the following purposes:
- Responding to enquiries
- Processing orders and email subscriptions
- Sharing updates about our products and services
- Providing services connected to the website
- Fulfilling any purpose clearly stated at the time of collection
- Meeting relevant legal requirements or enquiries
We may also use anonymous website statistics to help improve our services and promotional activity. These statistics do not include personal information.
Your domain name and e-mail address:
Our servers recognise your domain name and record the pages you visit on our website. We do not, under any circumstances, disclose your email address to any person who is not an employee or contractor of ours and who does not need to know the information for business purposes.
Information you post on our website:
Any information you provide by posting comments or content on our website is stored on our servers. We do not use this information for any purpose other than allowing it to be read or for purposes relating to use of personal information set out in this Privacy Policy.
Storing your information:
Any personal information we do store is kept securely using industry-standard systems. We take reasonable care to ensure this information remains protected.
Payments:
We do not store or have access to your full credit card information at any time. All payments are processed securely through Shopify Payments.
If you choose to save your payment details for future purchases, this information is stored securely by Shopify Payments and is not accessible to us. Shopify Payments meets Level 1 PCI DSS compliance, a very high level of payment security.
Information We Obtain from Third Parties:
We may obtain information about you from third parties who provide services on our behalf, including:
- Companies that support our website and services, such as Shopify
- Payment processors who collect payment information (such as bank account, credit or debit card details, and billing address) to process payments and fulfil orders
- Third parties who automatically collect certain information when you visit our website, open or click emails, or interact with our services or advertisements, using technologies such as cookies, pixels, web beacons, software development kits, and third‑party libraries
Any information obtained from third parties is handled in accordance with this Privacy Policy.
Cookies:
We use cookies to support site functionality, personalise content, and understand how our website is used. Cookies are small files stored on your device and may collect information such as preferences and browsing activity.
Most web browsers allow you to manage or disable cookies through their settings.
Data Retention:
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Accessing or Updating Your Information:
You may request access to the personal information we hold about you, or request corrections to that information, at any time by contacting us. To protect your privacy, we will take reasonable steps to verify your identity before providing access or making changes.
Removal of your information:
If you wish to have your personal information removed from our records, you may contact us via our contact page. We will take reasonable steps to verify your identity before removing or modifying your information.
If you wish us to remove personally identifiable information from our website, you may contact us at. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Security:
We take reasonable care to protect your personal information using widely accepted security safeguards and protocols. While we do our best to protect your data, no digital system is completely secure, therefore we cannot guarantee absolute security.
International Users:
Your personal information may be transferred to, stored, or processed in countries outside of your country of residence. This includes processing by staff and third‑party service providers and partners in those countries.
Complaints:
If you make a complaint, we will record the information you provide and use it to resolve the issue. Where necessary, we may share relevant information with another party to help resolve the complaint. This is done only for resolution purposes and not to identify you unnecessarily.
Affiliate information:
Information provided by you in your capacity as an affiliate, customer, or client is retained for business use only. We preserve the confidentiality of this information and the terms of our relationship. As an exception, we may disclose your first name and affiliate URL to other affiliates or third parties for the purposes of recognising performance or identifying winners.
Use of the website by children:
We do not market to children or sell products or services for purchase by children. Products intended for use by children must be purchased by adults. If you are under 18, please use this website only with the consent of a parent or guardian.
Disclosure to Government and their agencies:
We may be required or authorised by law to disclose personal information to government agencies or legal authorities in response to a lawful request.
Compliance with the law:
This Privacy Policy has been prepared to comply with applicable laws in the jurisdictions in which we operate. If you believe this policy does not meet the legal requirements of your country, you are welcome to contact us. Your continued use of the website remains your choice.
Contact Us:
If you have any further questions regarding our privacy policy, please contact us via our contact page.