Terms of service

These Terms and Conditions apply to all users of our Hello Herbals website. By accessing or ordering through our site, you agree to these terms. Please remember that although our website is accessible 24 hours a day, our office hours are 9 am to 5 pm Monday to Friday.

We are an online-only business, meaning we don’t have a physical store for browsing.

1. Ordering Information:

  • Order Process - We kindly ask that you place your order online. If you’re unable to do so, we can take phone orders between 12-2 pm.

  • Order Confirmation: Once your order is placed and paid for, we’re unable to make changes. Any amendments will need to be treated as a new order. If you need to cancel, our Returns Policy will apply.

  • Delivery Instructions - Parcels are generally sent with signature required throughout NZ. If you’d like your order left WITHOUT a signature, please select leave instructions in the order note instructions on cart page. Shipping to Australia does not have the Signature Required option. If you require this, please contact us directly first.

Please note: Hello Herbals is not responsible for parcels that are lost or damaged when delivered without a signature. Find more information on our Shipping and Delivery Page.

  • Product Use - Our products are intended for external use only. They are not intended to diagnose, treat, cure, or prevent any health condition.

  • Cosmetic Use - We are not a food manufacturer. All of our products are for external or cosmetic use unless otherwise clearly stated.

2. Pricing:

All prices are in New Zealand Dollars (NZD) but can be changed to AUD on the currency converter at the top of the menu. Hello Herbals is not currently registered for GST, which helps us keep our pricing as accessible as possible while we grow.

3. Products or Services:

We aim to present product images and descriptions as accurately as possible, but colours may vary depending on your screen.

We reserve the right to:

  • Limit the sale of our products to any person, location, or jurisdiction.

  • Limit quantities purchased.

  • Adjust product descriptions, pricing, or discontinue products without notice.

All offers are void where prohibited.

4. Your Account with Us:

When you create an account, you agree to provide current, complete, and accurate information. Please keep your password safe and update your information as needed.
You are responsible for any activity that occurs under your account.

If you suspect unauthorized access, please contact us right away.

5. Payments:

We accept most card providers through secured Shopify Payments and otherwise allow bank transfers. Orders are shipped once payment has cleared. Bank transfers can take 1–3 business days to process. Please contact us for bank transfers.

6. Freight and Delivery:

  • Shipping Fees: Our shipping fees are based off your location. Please see the Shipping Page for more details. Free shipping is offered on orders over $130 in New Zealand.

  • Delivery Area: We currently post within New Zealand and ship to Australia.

  • Delivery Issues: Please let us know within 3 days of receiving your parcel if there are any issues.

  • Orders returned due to incorrect address details may incur a re-delivery fee.

For more details, see our Delivery Information page.

7. Refunds and Returns:

Please refer to our Returns Policy for full information on eligibility for refunds and returns.

8. Security:

Our website uses SSL encryption to ensure your information is safe.
All card payments are processed securely through trusted Shopify Payments.

9. Promotions:

Promotional offers apply to New Zealand and Australia, with the exception of free shipping on orders over $130, which applies to New Zealand only.

10. Liability:

We cannot guarantee the stability of products if they are not stored properly or are used with other ingredients.

  • Product images are for illustration purposes and packaging may change without notice.

  • We are not responsible for how products are used after purchase.

  • Information provided is for educational purposes only. Please use your own judgement when using our products.

  • Our liability is limited to the value of goods purchased.

  • You agree to indemnify, defend and hold harmless Go Native New Zealand Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

11. Updates to These Terms:

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

These Terms are governed by the laws of New Zealand.

12. Contacting Us:

If you have any questions, please reach out to us at helloherbalsnz@gmail.com or through our enquiry form on our contact us page.

Thank you for choosing Hello Herbals and by doing so, supporting New Zealand Businesses.