Please double-check your cart before placing an order to ensure you have selected the correct items and quantities. Our products can be returned or refunded under the following conditions.
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Returns Policy:

We want you to love the product you receive! If you are unsatisfied for any reason, please contact us as soon as possible on helloherbalsnz@gmail.com and we will do what we can to set things right.

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Damaged/Faulty Items:

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving it with a photo of the issue, your order number and name for a full refund including shipping costs or a replacement.

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Other Returns:

As a small business, we only accept returns for products that are unopened and in their original condition (unless faulty).

If you wish to return an item, please contact us and we can send you a return shipping label. You may choose between a refund for the product price or receiving the value as store credit which you can use at anytime.

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* Please Note: All shipping costs are your responsibility unless the product is faulty or we’ve made an error.

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Order Cancellation:

You can cancel your order if it hasn’t been processed and shipped yet. To request a cancellation, please contact us as soon as possible - be sure to include your order number, name and reason for the cancellation. If your order has already shipped, our returns policy will apply instead.

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Lost Packages:

We do our best to ensure your package arrives safely, but once it gets to couriers it is out of our control. Please contact us and we can assist the best we can to resolve the issue.

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For All Matters Regarding Returns and Refunds:

Email us on helloherbalsnz@gmail.com and we will get back to you asap. Thank you for shopping with us and choosing to support New Zealand businesses.